Stu Dolleck
November 2020
This level of service and follow up is a rare commodity these days. When I first called the office I spoke with Lucie, she was excellent called back, followed up, I couldn’t have asked for better service. Collin was the rep who came to our house to fix the machine. I had no idea what was wrong with it and honestly, I could’ve been charged hundreds of dollars to repair it and I probably would’ve excepted it. Collin was able to reinstall the original operating system and the machine worked as good as the day I bought it and all I paid for was the service call. I highly recommend them on every level!!
Ed Olimpio
October 2020
Angel was great. I gave him what I thought was an impossible job, but he handled it with ease. Great customer service too. I would recommend this company for anyone needing to move, repair or service any machines.
Richard M.
July 2020
These guys do great work. Their technician was prompt, efficient, courteous, and professional. Their phone and email response was also timely and easy. I was very pleased with their service, in all respects.
Ro Sandello
March 2020
Definitely recommend the technicians who came to fix my horizon ic7.9. Initial part shipped to me was incorrect. So new parts were shipped. Also wrong parts. But the technician, Angel, took it upon himself to get the proper part so that when he returned he could take care of the issue. They were on time, friendly and extremely helpful! Also big shout out to Lucy who kept in contact with me to schedule the appointments, confirming each time and following up to be sure things were taken care of. 5 stars!!!!
Shane Branch
November 2019
Excellent service at an affordable price. David and Angel have helped us fix equipment for well over a year now. Highly recommend!
Scott E.
July 2019
I manage a corporate fitness & wellness center at one of the Johnson & Johnson locations in NJ. I want to recognize one of your associates, Angel Rios. He has been helping me with the issues I’ve had with the new Life Fitness Cardio Equipment that I recently purchased. He is a magician because he solved the problem I had that no one else was able to. He is a pleasure to work with. He has a strong work ethic and his customer service and communication skills are exemplary and his follow-up is impeccable. To me, he is an asset to the company. I’m pleased that the issue was resolved, but I’m sad that I won’t see him again.
Evan Rosenthal
May 2019
We are a commercial gym and have used many technicians before. David and his team are among the best we have ever worked with. They are very knowledgeable and quick.
Courtney Ducharme
May 2019
We are moving out of state and contacted David at Fitness Machine Technicians to help us move a commercial quality elliptical from our second floor to our across the street neighbors who were interested in using the machine as we depart the area. David was kind to ask about our situation, discerned that we were in a hurry to get this project complete, careful about sending two technicians to take the machine apart, move it and put it back together…all within days of me calling. It was a great experience all around.
Misty G.
May 2019
So grateful & impressed by the quality work & professionalism when dealing with Fitness Machine Technicians! Dave was a pleasure to speak to & took the time needed to best assess my treadmill repair. The technician that came to my home was also professional, courteous & knowledgeable. Thank you for getting my treadmill up and running again…. and me too! 🙂
Michelle Anderson
February 2019
Very flexible and accommodating. Fantastic service. Thanks very much!