Northeast Cleveland Reviews

Needed repairs & service on a very old NordicTrack Skier and a less old Nordictrack bike. So very glad I found Fitness Machine Tech's! Communications and service were prompt, fees were reasonable and everything works great again. Professional and very good to deal with!

I was very fortunate to find Jennifer and Fitness Machine Technicians last year when I first needed service for my 1995 treadmill. Calvin was sent in response to my call and couldn't have been more pleasant, efficient, and persistent in tediously adjusting the track for nearly an hour until he was sure that everything was back in original running order. And when the treadmill stopped cooperating months later again, Jennifer was able to send Calvin and partner out the next morning, wherein they very quickly determined that the motor had died and needed replacement, since neither motor repair nor replacement was feasible or available for a 1995 vintage treadmill. Plus the manufacturer of which was no longer in business. So I'm now shopping for a replacement, treadmill, but with the assurance and peace of mind that FMT will be there for me to help remove the current machine from the basement and assemble the new one in its place. This is a great company and personnel to deal with thanks to their honest and very competent service and willingness to go the extra mile for its customers.

Exceptional in every way. We have 20 year old Star Trac commercial treadmill. It's a workhorse. Needed belt replacement, new front roller. Our tech was Calvin. He was courteous, knowledgeable and reliable. The owner of the franchise Jennifer, communicated well. Returned phone calls promptly, expedited parts, etc. So rare to experience service quality at this level.

We sent an email and photos to Jennifer, asking for a repair quote. She took the time to investigate model and possible cost. Very honest answer, suggested to buy a new bike since the cost for sending a technician plus repair was not convenient money wise. I knew ahead of time the cost of a new bike so I truly appreciate her honesty, fast response and customer service. I will use them again if in the future I need a repair.

Jennifer and Daryl were fantastic! Great customer service and response. I would highly recommend them to anyone!

Had a lot of issues with service provided by the maker of our treadmill. Got a hold of Fitness Techs and it was a night and day difference! Prompt, courteous service at a reasonable price! Will definitely go with their service before anybody else in the future!

When our treadmill suddenly stopped working, I did some searches to determine if I could solve the problem myself. After a couple attempts, it was clear I needed some more experienced and knowledgable help. Fitness Machine Technicians (FMT) responded to my inquiry promptly and was able to come out and examine our machine within two days. As it turned out, we needed an expensive replacement part; however, FMT helped me inquire about the warranty on our machine, and as it turned out, we were still covered. Couldn't be more pleased with their prompt replies and friendly service.

If you have a treadmill that isn't working don't waste time or money trying to fix it yourself, get somebody who knows what they are doing. They are prompt, professional and fair. They'll even tell you if it's not worth spending the money to repair your machine, so let's add honest to the list too!

Exceeded expectations! Professional, efficient, very communicative. Very happy with the work done - both Jennifer and Calvin could not have been better to work with. Highly recommended!

Great service! Enables you to make full use of your fitness equipment at home. All year long, I can systematically do 10 minutes of stationary bike movements before bed to help with digestion and muscle relaxation. With that I always sleep perfectly!