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Man the previous company that attempted to fix my machine came to my house 6 times and did nothing. Kyle came once and fixed everything. It feels like a brand new machine.
I put in a request for service and Rigo was at my house the very next day. He and Ryan came back a few weeks later to install a new motor on my treadmill. They even made some adjustments to the treadmill to align the track so the belt would not wear out. They were both very helpful and professional. I would not hesitate to call them again or recommend them to anyone I know. Thank you so much, Rigo and Ryan!
Ryan responded immediately to my inquiry about repairing an elliptical in my home, ordered the necessary part, and arranged a time to repair it. Rigo arrived on time, replaced the part, and made sure the elliptical was operating as expected before leaving. Both Rigo and Ryan were professionals and a pleasure to work with. Highly recommend them for consultation and repair of fitness equipment.
I had recently purchased a matrix treadmill and, only a week into owning it, I was running into issues with the electronics and the belt constantly skipping during usage. I called FMT, explained the problem and they were quick to schedule the evaluation and were more than polite over the phone. Rigo was my technician and was extremely polite and professional during the job. Not only did he fix the electrical issues going on with the Treadmill's screen and the issues with the belt, but he also found some mechanical mistakes that I had made when assembling it. He even took the time to dust and wipe down the treadmill when he was done. I am extremely satisfied with the service, Rigo was phenomenal and I will be happy to call him if any of my other equipment needs maintenance in the future.