Boston South Reviews

This team cared. They were responsive and genuinely committed to ensuring the customer experience was top notch from scheduling to providing thorough service. So glad to have made the connection.

We feel so fortunate to have discovered Richard; professional, responsive, seasoned, he is able to accurately assess and effectively convey the work likely required, and then deliver against these expectations. While not inexpensive, the value of getting it right the first time should not be underestimated. We are delighted with the several projects he’s already done, and are already planning to engage him again for future work.

This is a glowing review on the stellar repair Rich did on our Sole E-35 elliptical machine. Due to a heavy demand, we had to wait some time before Rich was able to come, dismantle the elliptical machine, and determine the problem (a cracked flywheel after years of use). After we ordered and received a new flywheel and drive belt, Rich was able to soon make the repairs, and the machine now works flawlessly. Even though I very rarely take the time to write reviews, given the outstanding quality of repair work that is unfortunately unusual in our “throw away” society, I felt obliged to write something. I really cannot more strongly recommend Fitness Machines Technicians.

The tech arrived on time, was very friendly and professional, and quickly identified the problem (a worn out wheel on our elliptical machine). They replaced both wheels and now the elliptical is running quietly as ever, like when we first bought it. Very satisfied with the repair.

Rich is extremely knowledgeable and professional. I needed to move a Cybex Arc Trainer from a suburban home to a 6th floor apartment. The arc trainer is large, heavy, and not designed to be tilted vertically (in an elevator) without damaging the mechanics. Rich disassembled the machine to be moved, then reassembled on the other end. Especially grateful for his flexibility and responsiveness to schedule within fairly narrow windows that the work needed to be done. Highly recommend for any moves or repairs!

These guys are fantastic. George responded to my inquiry quickly and was knowledgeable about my issue and how to fix it. In my opinion, the support I received was superior to any customer service experience I have had in a very long time. I would not hesitate to contact them again or refer friends to them who need service. Thank you! You rock!

Great service. Rich and George were fantastic!

George Pierce is the best. Not only did he help me figure out the part I needed, he took the time and patience to explain to go online and find it. He is great and very knowledgeable.

Fitness Machine Technicians is my go-to company whenever I have an issue with equipment here at the gym. They respond right away. Honest pricing for all repairs and has all issues taken care of in no time.

Wow! I can’t recommend Rich enough. His employee George called me right back, he scheduled a mutually available time, Rich showed up on time, did a great job putting my treadmill together, and was extremely pleasant and professional. I would use these guys again in a heartbeat!